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Payroll & Benefits

Training

Personal assistants working for consumers in New York CDPAP are required to complete training in the Nevvon portal.

If you have not completed your training, please do this as soon as possible to remain compliant.

Training can be accessed through PPL@Home or Time4Care. For step-by-step instructions, click here.

Payroll

Logging Missed Time
There are 3 ways for PAs to log missed time: Time4Care, PPL@Home, or via paper timesheet.

Logging missed time via the Time4Care app
To log time in Time4Care for hours that you were not able to use the app, i.e. Sabbath, please log into Time4Care and tap add past shift from the dashboard.

Logging missed time via Telephony
To log missed time via phone, please dial 833-278-3959 and follow the prompts for logging missed time

Logging missed time via PPL@Home
To log missed time via PPL@Home , log in with your username and password and navigate to the timesheet tab.

Logging missed time via Paper Timesheets

In certain cases, consumers and personal assistants may request an exception to use paper timesheets. Whenever possible, an EVV compliant timesheet submission is required. Exceptions to this can be requested through completing PPL’s exception form. 

This option is available for those who meet the below criteria and their case manager verifies:  

  • Consumers and/or personal assistants are unable to use electronic timekeeping due to sincerely held religious beliefs.  
  • The consumer does not have access to the internet and does not have a landline telephone in their residence.
  • There is another exceptional circumstance that prevents a consumer/DR or PA from using an electronic method of timekeeping. 

Paper timesheets can be requested by calling 1-833-247-5346 or submitting an exception form via fax, mail, or email.   

  • Mail: 17 Plaza Drive, Latham, NY 12110  
  • Fax: 1-844-244-4384   
  • Email: NYCDPAP_TS@pplfirst.com

Consumer Timesheet Approvals

Approving PA timesheets is an important part of consumer direction. This verifies that the time the PA submitted is accurate. In CDPAP, consumers must approve their PAs’ timesheets no later than 12 p.m. (noon) ET every Sunday. PA timesheets must be submitted for approval by Saturdays at 11:59 p.m. ET.  With the exception of paper timesheets, time entries do not have to be approved through the same method the PA used to submit them. Consumers can choose the system they prefer such as PPL@Home or Time4Care app.

Payment

PAs are paid weekly, on Thursdays, via direct deposit or paper check, based on their chosen method. For time submitted by the payroll deadline of Saturday at 11:59 p.m. ET, PAs will be paid on Thursday of the following week. A copy of the PPL pay schedule can be found here.  

If you requested direct deposit, please be aware that your first paycheck  may  be a paper check. As a standard practice, PPL verifies that your banking information is accurate prior to payroll. If you submitted a direct deposit form at least 5 days before the payroll date and your banking information was confirmed to be correct, you will receive an electronic deposit. If you submitted your direct deposit form within less than 5 days of the payroll or we could not confirm the information with your bank, you will receive a paper check until your banking information is confirmed. 

Wisely Pay by ADP™ Debit Card

PPL offers PAs the option to receive their paychecks on a debit card. PAs who choose this option will receive a Wisely Pay debit card in the mail. The Wisely Pay card can be used to make payments over the phone, online, or anywhere Debit Mastercard® or Visa® debit cards are accepted. PAs can also add the Wisely card to their mobile wallet and use contactless pay anywhere Apple Pay®, Samsung Pay®, or Google Pay is accepted.

More information about Wisely and how to get the most out of the Wisely Pay card is available in their frequently asked questions and on their website, mywisely.com. For questions about the Wisely Pay card, contact Wisely Member Services 24/7 at 1-866-313-6901.

To access PPL payroll FAQ, please click here

IMPORTANT PAYROLL NOTICES & REMINDERS

All time entries, including paper timesheets, must be submitted for approval by 11:59 p.m. ET on Saturday. Please only submit one timesheet to avoid processing delays. Paper timesheets must be submitted using PPL’s official timesheet for New York CDPAP. Timesheets from other sources or programs will not be accepted. For further guidance, see this document or check out our CDPAP resources page.

Consumers/DRs must approve PA hours by 12 p.m. (noon) ET every Sunday. Timesheets will not be paid until the consumer or DR approves through approved systems. Visit our CDPAP resources page to learn how to approve PA timesheets through any of PPL’s timekeeping systems. For help, call PPL at 1-833-247-5346.

Notice: Live-In/Per-Diem Service Code Policy

Consumers with service codes T1020, 2405, and 2406 are allowed a flat 13-hour payment for only one PA per day. Any additional timesheets — whether from the same or a different PA — will be denied with the message, “This is not allowed for Per-Diem service code.”

Attention PAs! If you requested direct deposit for the first time or updated your banking information with PPL, it may take 1-2 pay periods for electronic payments to begin. In the meantime, you may receive a paper check mailed to the address we have on file. As a standard practice, PPL verifies that your banking information is accurate and any updates were authorized by you prior to payroll.

No Smartphone, Tablet, or Internet?

Medicaid members may qualify for a free smartphone through a federal program. Consumers can apply for this benefit at www.lifelinesupport.org.

Benefits

CDPAP personal assistants have several health benefit options through PPL. For questions about the PPL Flex Card, please contact Omni Advantage at (518) 908-4775.

Benefits for Full-time Workers 

PAs working more than 130 hours per month have the choice of enrolling in PPL’s SecureHealth Plan, which provides comprehensive coverage. 

Personal assistants in the downstate regions — Nassau, Suffolk, New York, Kings, Queens, Richmond, Bronx, and Westchester counties — are automatically enrolled in the PPL BasicWellness Plan, which covers basic preventive care, and the PPL Flex Benefit Plan (also called Flex Card), which helps cover various healthcare-related expenses. The PPL Flex Benefit Plan allows your employer to contribute to eligible medical expenses in a set amount for each hour you work. This plan also allows you to elect other optional benefits, such as transit and dependent care. 

There are no monthly premium costs to the personal assistant to be enrolled in the BasicWellness Plan.  

Benefits for Part-Time Workers 

PAs working less than 130 hours per month can explore health insurance options through NY State of Health by calling 1-855-355-5777 or visiting  https://nystateofhealth.ny.gov.

Benefits Resources